Ivy Bush Royal Hotel by Compass Hospitality

I contacted Ivy Bush before my journey just to say I wouldn't be checking in until 5pm. The lovely lady on the phone Sian, was extremely helpful, as I asked about an evening meal, and could a non guest be aloud join us. Sian said it would be fine. Very lovely place and lovely staff. Not sure how it happened, my room was a double and should have been 2 singles ( possibly my error or booking.com). I approached a lovely lady at the desk " Haulwen", explained and she went out of her way to swap me to another room .. Excellent customer service thank you Sian and Haulwen

Breakfast was excellent. Plenty of it. Breakfast staff were great. Nothing was too much trouble. The Bar area was lovely. Very welcoming. The room we had was spotless and comfortable.

Room and bathroom was spotless and bed was comfortable. Prices for food and drinks were very reasonable and staff very friendly.. Breakfast was very good with a large selection of food. Would use this hotel again.. Cost was very competitive .

Room we were given was the furthest one in the hotel after a long walk found our key card wasn't working . Corridor carpets were stained needed replacing. I marched to reception then the lady saw I was cross and changed our room to near reception we were very happy with it room was lovely warm and comfortable. Breakfast was included and average we were disappointed with the fried eggs as they'd been standing until hardened scrambled eggs weren't the best either ,nice selection of cereals fruits and pastries though.staff were all nice hotel has large carpark and easy to enter unlike some Carmarthen hotels . Very convenient for wetherspoons, lyric theatre and a cosy pub called the stag and pheasant.

The central position is great. Although the decor is a little old-fashioned, our room was perfectly adequate with plenty of space, it was nice and warm, clean, comfortable. The staff were friendly and helpful.